Within the ACCC Consumer guarantee guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 14 days of receipt and the item is returned within 7 days of contacting us.
If in the rare event an item arrives broken or faulty, take an immediate photo and email us within 14 days of receipt to firstname.lastname@example.org. We will then guide you through the returns process.
We do not accept returns on our Professional Solutions unless they fall within the ACCC Consumer guarantee
Please post back to:
PO Box 1091
Pacific Fair Qld 4218
Please include your order name, order number & date of purchase so we can process your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.